Recurring billing
Paid SkillForge subscriptions are processed by PayPal in the currency, amount and billing interval shown before approval. A subscription renews automatically until it is cancelled. Plan allowances apply to the billing period shown in Plans & Billing and do not have cash value.
Cancellation
You can stop future renewals from SkillForge Plans & Billing. Cancellation does not normally produce a prorated refund. Access already paid for remains available until the stored period end, after which the account returns to the Free plan. Cancelling a pending checkout does not create a charge.
When a refund may be considered
Payments are generally non-refundable once a billing period has started. We will nevertheless review requests involving a duplicate or incorrect charge, a material failure to provide the paid service, an unauthorised transaction, or a refund required by applicable law. We may also approve a full or partial refund at our discretion. Usage already consumed during the period may be considered, without limiting rights that cannot lawfully be excluded.
Contact us as soon as possible and preferably within 14 calendar days of the charge. This request window helps us investigate; it does not shorten any mandatory right available under applicable law. PayPal controls the time taken to return an approved payment to the original funding source.
What happens after an approved refund
A PayPal refund adjusts a payment but does not, by itself, cancel the associated recurring agreement. To prevent another renewal, cancel the subscription separately in Plans & Billing unless we confirm in writing that cancellation has already been completed. Unless the written refund decision says otherwise, existing access continues only to the original stored period end; no extra credits or extended billing period are created by a refund.
Payment reversals and disputes
If PayPal reports a reversal or chargeback, paid entitlement may be suspended promptly while the payment is unresolved. A suspension does not settle the dispute or remove rights available through PayPal or applicable law. Contact us with the PayPal transaction reference so we can reconcile the account without collecting unnecessary payment information.
How to request help or a refund
Use the contact form and enter a billing subject. Include the account email, charge date, PayPal transaction ID and a concise explanation. Do not send a password, full card number, PayPal secret or identity document. Our inbox is accounts@findaicoach.com. We aim to acknowledge messages within two working days and will communicate the outcome after reviewing the account and PayPal record.
Policy changes
Material changes will be published here with a revised effective date. A change will not reduce mandatory consumer rights or alter a completed refund decision retrospectively.